To start using Upper Hand, you need to invite people to use it. This doesn't just mean other staff members, but you'll also need to invite your clients. After all, you don't want to play a game to a set of empty bleachers!
Before inviting your clients (parents and/or athletes) to create an account on Upper Hand, it's good practice to give them a heads up. This can be as simple as an email letting them know that you're making the switch to Upper Hand to book your training, camps, and teams.
Here's a sample to make it easy:
I'm sending this quick email to let you know that we will be now be using Upper Hand to schedule and pay for all of our camps, trainings, clinics, and teams. Upper Hand makes it secure and easy for us to take credit card payments, schedule, and send important communication quickly.
You'll see an invite from Upper Hand in your inbox in the next few days. We invite you to sign up and take a look around.
If you have trouble signing up, feel free to email their support team at firstname.lastname@example.org and they'll be happy to help.
Thanks for taking the time to read this and we look forward to helping you become better athletes!
Inviting Clients and Staff
- Visit the Contacts section in the menu on the left side of the screen.
- Click the blue Invite button on the top right side of the screen.
- On the invite pop up, select the Client (parent or athlete) or Staff (other coaches) button and type in their information to send them an invite.
- Click the green Invite and an email has been sent to them inviting them to create an account with Upper Hand.