Things happen! Athlete injuries, financial woes, athlete loses interest in the sport...
The fact is, you as a business has to be able to be flexible with handling recurring payments for your clients. And for that, Upper Hand has you taken care of!
Below is a step by step on how to cancel a scheduled recurring payment for your client:
- Navigate to "Events" and use the search bar to locate and click on the event that the client has registered for.
- Under the Clients Tab, locate the client that you need to cancel the payment for. Tip: Utilize the "Search" to easily locate a client.
- Click on the Blue Transactions Hyperlink.
- Click the Status Drop-Down beneath Method.
- Click "Cancel Payment".
Need help cancelling recurring payments? Click the green button to email our Customer Success Team at firstname.lastname@example.org!